This readme.txt file was generated on 20191125 by Matt Williams ------------------- GENERAL INFORMATION ------------------- 1. Service users' experiences of NHS patient medicines helpline services: A qualitative study. 2. Author Information Principal Investigator Contact Information Name: Matt Williams Institution: Department of Pharmacy and Pharmacology, University of Bath Address: Department of Pharmacy and Pharmacology, University of Bath, Bath, BA2 7AY, United Kingdom. Email: M.J.Williams@bath.ac.uk Associate or Co-investigator Contact Information Name: Dr Abbie Jordan Institution: Department of Psychology, University of Bath Address: Department of Psychology, University of Bath, Bath, BA2 7AY, United Kingdom. Email: A.L.Jordan@bath.ac.uk Associate or Co-investigator Contact Information Name: Dr Jenny Scott Institution: Department of Pharmacy and Pharmacology, University of Bath Address: Department of Pharmacy and Pharmacology, University of Bath, Bath, BA2 7AY, United Kingdom., United Kingdom. Email: J.A.Scott@bath.ac.uk Associate or Co-investigator Contact Information Name: Dr Matthew Jones Institution: Department of Pharmacy and Pharmacology, University of Bath Address: Department of Pharmacy and Pharmacology, University of Bath, Bath, BA2 7AY, United Kingdom. Email: M.D.Jones@bath.ac.uk 3. Date of data collection 20180708 to 20190523 4. Geographic location of data collection (where was data collected?): England 5. Information about funding sources that supported the collection of the data: The lead author was funded by a Graduate School Scholarship provided by the University of Bath. --------------------- DATA & FILE OVERVIEW --------------------- 1. File List AA. Filename: IRAS_ID_233726_Study_Protocol_v1.4.pdf Short description: Full research protocol describing how the data were collected and analysed. PDF format. Created 20190701. -------- AB. Filename: IRAS_ID_233726_Participant_Information_Sheet_-_Patients.pdf Short description: Participant information sheet (version for patients who used a patient medicines helpline service). PDF format. Created 20180906. -------- AC. Filename: IRAS_ID_233726_Participant_Information_Sheet_-_Carers.pdf Short description: Participant information sheet (version for carers who used a patient medicines helpline service). PDF format. Created 20180906. -------- Packaged in IRAS_ID_233726_Data_collection_tools.zip: AD. Filename: IRAS_ID_233726_Background_Information_Data_Collection_Form_1_-_Patients.pdf Short description: Form used to collect participant demographic data (version for patients who used a patient medicines helpline service). PDF format. Created 20180514. AE. Filename: IRAS_ID_233726_Background_Information_Data_Collection_Form_1_-_Carers.pdf Short description: Form used to collect participant demographic data (version for carers who used a patient medicines helpline service). PDF format. Created 20180514. AF. Filename: IRAS_ID_233726_Background_Information_Data_Collection_Form_2.pdf Short description: Form used to collect participant demographic data (for both patients and carers who used a patient medicines helpline service). PDF format. Created 20180514. AG. Filename: IRAS_ID_233726_Interview_Schedule_-_Patients.pdf Short description: Interview schedule used to collect interview data (version for patients who used a patient medicines helpline service). PDF format. Created 20180514. AH. Filename: IRAS_ID_233726_Interview_Schedule_-_Carers.pdf Short description: Interview schedule used to collect interview data (version for carers who used a patient medicines helpline service). PDF format. Created 20180514. ------- Packaged in IRAS_ID_233726_Transcripts.zip: AI. Filename: IRAS_ID_233726_Transcript_*.rtf (where * is participant number (40 files)) Short description: Anonymised transcripts of user interviews with 40 participants. RTF format. Created 20180708 to 20190523. ------- AJ. Filename: IRAS_ID_233726_Background_Data.xlsx Short description: File showing demographics of interview participants. The file is in .xlsx format. Created 20191125. ------- AK. Filename: IRAS_ID_233726_NVivo_Coding_File.nvp Short description: File documenting the coding of interview transcripts for the study. The file is in .nvp format created in Nvivo version 11 software. Created 20190908. ------- Packaged in IRAS_ID_233726_Iterative_Categorisation.zip: 'Best-placed' subfolder: AL. Filename: Best-placed_to_help_-_Availability_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Best-placed to help - Availability'. RTF format. Created 20190801. AM. Filename: Best-placed_to_help_-_Availability_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Best-placed to help - Availability'. RTF format. Created 20190801. AN. Filename: Best-placed_to_help_-_Back_to_source_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Best-placed to help - Back to source'. RTF format. Created 20190801. AO. Filename: Best-placed_to_help_-_Back_to_source_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Best-placed to help - Back to source'. RTF format. Created 20190801. AP. Filename: Best-placed_to_help_-_Centralisation_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Best-placed to help - Centralisation'. RTF format. Created 20190801. AQ. Filename: Best-placed_to_help_-_Centralisation_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Best-placed to help - Centralisation'. RTF format. Created 20190801. AR. Filename: Best-placed_to_help_-_Holistic_view_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Best-placed to help - Holistic view'. RTF format. Created 20190801. AS. Filename: Best-placed_to_help_-_Holistic_view_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Best-placed to help - Holistic view'. RTF format. Created 20190801. AT. Filename: Best-placed_to_help_-_Limit_of_GP_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Best-placed to help - Limit of GP'. RTF format. Created 20190801. AU. Filename: Best-placed_to_help_-_Limit_of_GP_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Best-placed to help - Limit of GP'. RTF format. Created 20190801. AV. Filename: Best-placed_to_help_-_Limit_of_other_HCPs_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Best-placed to help - Limit of other healthcare profesionals'. RTF format. Created 20190801. AW. Filename: Best-placed_to_help_-_Limit_of_other_HCPs_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Best-placed to help - Limit of other healthcare profesionals'. RTF format. Created 20190801. AX. Filename: Best-placed_to_help_-_Local_knowledge_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Best-placed to help - Local knowledge'. RTF format. Created 20190801. AY. Filename: Best-placed_to_help_-_Local_knowledge_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Best-placed to help - Local knowledge'. RTF format. Created 20190801. AZ. Filename: Best-placed_to_help_-_Past_hosp_experience_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Best-placed to help - Past hospital experience'. RTF format. Created 20190801. BA. Filename: Best-placed_to_help_-_Past_hosp_experience_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Best-placed to help - Past hospital experience'. RTF format. Created 20190801. BB. Filename: Best-placed_to_help_-_Reduced_burden_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Best-placed to help - Reduced burden on other services'. RTF format. Created 20190801. BC. Filename: Best-placed_to_help_-_Reduced_burden_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Best-placed to help - Reduced burden on other services'. RTF format. Created 20190801. BD. Filename: Best-placed_to_help_-_Specialist_knowledge_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Best-placed to help - Specialist knowledge'. RTF format. Created 20190801. BE. Filename: Best-placed_to_help_-_Specialist_knowledge_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Best-placed to help - Specialist knowledge'. RTF format. Created 20190801. BF. Filename: Best-placed_to_help_-_Used_them_before_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Best-placed to help - Used them before'. RTF format. Created 20190801. BG. Filename: Best-placed_to_help_-_Used_them_before_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Best-placed to help - Used them before'. RTF format. Created 20190801. BH. Filename: Best-placed_to_help_-_Wld_call_hosp_anyway_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Best-placed to help - Would call hospital anyway'. RTF format. Created 20190801. BI. Filename: Best-placed_to_help_-_Wld_call_hosp_anyway_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Best-placed to help - Would call hospital anyway'. RTF format. Created 20190801. BJ. Filename: Reassurance_-_Reduced_stress_after_call_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Reassurance - Reduced stress after call'. RTF format. Created 20190801. BK. Filename: Reassurance_-_Reduced_stress_after_call_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Reassurance - Reduced stress after call'. RTF format. Created 20190801. BL. Filename: Reassurance_-_Staff_qualities_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Reassurance - Staff qualities'. RTF format. Created 20190801. BM. Filename: Reassurance_-_Staff_qualities_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Reassurance - Staff qualities'. RTF format. Created 20190801. BN. Filename: Resolution_-_Avoided_hassle,_harm,_inconvenience_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Resolution - Avoided hassle, harm, inconvenience'. RTF format. Created 20190801. BO. Filename: Resolution_-_Avoided_hassle,_harm,_inconvenience_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Resolution - Avoided hassle, harm, inconvenience'. RTF format. Created 20190801. BP. Filename: Resolution_-_General_positive_view_of_PMHS_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Resolution - General positive view of patient medicines helpline service'. RTF format. Created 20190801. BQ. Filename: Resolution_-_General_positive_view_of_PMHS_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Resolution - General positive view of patient medicines helpline service'. RTF format. Created 20190801. BR. Filename: Resolution_-_Helpful_or_unhelpful_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Resolution - Helpful or unhelpful'. RTF format. Created 20190801. BS. Filename: Resolution_-_Helpful_or_unhelpful_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Resolution - Helpful or unhelpful'. RTF format. Created 20190801. BT. Filename: Resolution_-_Opinion_of_hospital_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Resolution - Opinion of hospital'. RTF format. Created 20190801. BU. Filename: Resolution_-_Opinion_of_hospital_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Resolution - Opinion of hospital'. RTF format. Created 20190801. BV. Filename: Resolution_-_The_service_is_needed_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Resolution - The service is needed'. RTF format. Created 20190801. BW. Filename: Resolution_-_The_service_is_needed_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Resolution - The service is needed'. RTF format. Created 20190801. BX. Filename: Resolution_-_Would_recommend_or_use_again_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Resolution - Would recommend it, and use it again'. RTF format. Created 20190801. BY. Filename: Resolution_-_Would_recommend_or_use_again_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Resolution - Resolution - Would recommend it, and use it again'. RTF format. Created 20190801. 'Timeliness' subfolder: BZ. Filename: Help_from_home_-_Access_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Help from home - Access'. RTF format. Created 20190801. CA. Filename: Help_from_home_-_Access_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Help from home - Access'. RTF format. Created 20190801. CB. Filename: Help_from_home_-_Discharge_process_question_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Help from home - Discharge process'. RTF format. Created 20190801. CC. Filename: Help_from_home_-_Discharge_process_question_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Help from home - Discharge process'. RTF format. Created 20190801. CD. Filename: Help_from_home_-_Error_after_discharge_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Help from home - Error after discharge'. RTF format. Created 20190801. CE. Filename: Help_from_home_-_Error_after_discharge_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Help from home - Error after discharge'. RTF format. Created 20190801. CF. Filename: Help_from_home_-_Ill_at_home_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Help from home - Ill at home'. RTF format. Created 20190801. CG. Filename: Help_from_home_-_Ill_at_home_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Help from home - Ill at home'. RTF format. Created 20190801. CH. Filename: Help_from_home_-_Need_for_control,_proactive_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Help from home - Need for control; proactive'. RTF format. Created 20190801. CI. Filename: Help_from_home_-_Need_for_control,_proactive_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Help from home - Need for control; proactive'. RTF format. Created 20190801. CJ. Filename: Help_from_home_-_Need_support_from_home_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Help from home - Need support from home'. RTF format. Created 20190801. CK. Filename: Help_from_home_-_Need_support_from_home_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Help from home - Need support from home'. RTF format. Created 20190801. CL. Filename: Help_from_home_-_Promotion_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Help from home - Promotion'. RTF format. Created 20190801. CM. Filename: Help_from_home_-_Promotion_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Help from home - Promotion'. RTF format. Created 20190801. CN. Filename: Help_from_home_-_Want_to_be_home_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Help from home - Want to be home'. RTF format. Created 20190801. CO. Filename: Help_from_home_-_Want_to_be_home_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Help from home - Want to be home'. RTF format. Created 20190801. CP. Filename: Help_from_home_-_Feeling_stressed_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Help from home - Feeling stressed'. RTF format. Created 20190801. CQ. Filename: Help_from_home_-_Feeling_stressed_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Help from home - Feeling stressed'. RTF format. Created 20190801. CR. Filename: Reassurance_-_Feeling_stressed_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Reassurance - Feeling stressed'. RTF format. Created 20190801. CS. Filename: Reassurance_-_Feeling_stressed_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Reassurance - Feeling stressed'. RTF format. Created 20190801. CT. Filename: Reassurance_-_Got_through_quickly_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Reassurance - Got through quickly'. RTF format. Created 20190801. CU. Filename: Reassurance_-_Got_through_quickly_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Reassurance - Got through quickly'. RTF format. Created 20190801. CV. Filename: Reassurance_-_Perceived_seriousness_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Reassurance - Perceived seriousness'. RTF format. Created 20190801. CW. Filename: Reassurance_-_Perceived_seriousness_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Reassurance - Perceived seriousness'. RTF format. Created 20190801. CX. Filename: Reassurance_-_Wants_immediate_help_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Reassurance - Wants immediate help'. RTF format. Created 20190801. CY. Filename: Reassurance_-_Wants_immediate_help_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Reassurance - Wants immediate help'. RTF format. Created 20190801. CZ. Filename: Resolution_-_Able_to_use_meds,_etc_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Resolution - Able to use meds'. RTF format. Created 20190801. DA. Filename: Resolution_-_Able_to_use_meds,_etc_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Resolution - Able to use meds'. RTF format. Created 20190801. DB. Filename: Resolution_-_Everything_ok_since_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Resolution - Everything has been ok since'. RTF format. Created 20190801. DC. Filename: Resolution_-_Everything_ok_since_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Resolution - Everything has been ok since'. RTF format. Created 20190801. DD. Filename: Resolution_-_Health_or_symptoms_improved_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Resolution - Health or symptoms improved'. RTF format. Created 20190801. DE. Filename: Resolution_-_Health_or_symptoms_improved_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Resolution - Health or symptoms improved'. RTF format. Created 20190801. DF. Filename: Resolution_-_Quick,_timely,_convenient_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Resolution - Quick, timely, convenient'. RTF format. Created 20190801. DG. Filename: Resolution_-_Quick,_timely,_convenient_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Resolution - Quick, timely, convenient'. RTF format. Created 20190801. DH. Filename: Resolution_-_Resolved_or_not_ANALYSIS_FILE.rtf Short description: Iterative categorisation analysis file for code 'Resolution - Resolved or not'. RTF format. Created 20190801. DI. Filename: Resolution_-_Resolved_or_not_CODING_FILE.rtf Short description: Iterative categorisation coding file for code 'Resolution - Resolved or not'. RTF format. Created 20190801. 2. Relationship between files: N/A 3. Additional related data collected that was not included in the current data package: None 4. Are there multiple versions of the dataset? No -------------------------- METHODOLOGICAL INFORMATION -------------------------- 1. Description of methods used for collection/generation of data: See file IRAS_ID_233726_Study_Protocol_v1.4.pdf 2. Methods for processing the data: See file IRAS_ID_233726_Study_Protocol_v1.4.pdf 3. Instrument- or software-specific information needed to interpret the data: N/A 4. Standards and calibration information, if appropriate: N/A 5. Environmental/experimental conditions: N/A 6. Describe any quality-assurance procedures performed on the data: None 7. People involved with sample collection, processing, analysis and/or submission: See file IRAS_ID_233726_Study_Protocol_v1.4.pdf ----------------------------------------- DATA-SPECIFIC INFORMATION FOR: IRAS_ID_233726_Background_Data.xlsx ----------------------------------------- 1. Number of variables: 17 2. Number of cases/rows: 40 3. Variable List A. Name: ID Description: Participant's ID number B. Name: Age Description: Participant's age in years C. Name: Gender Description: Participant's gender D. Name: Ethnicity Description: Participant's ethnicity E. Name: Occupational_status Description: Participant's occupational status F. Name: Job title Description: Participant's job title G. Name: Highest_qualification Description: Participant's highest qualification. H. Name: NHS_Trust Description: NHS Trust from where the patient was recruited (and at which they used a patient medicines helpline service). I. Name: Trust_type Description: Type of NHS Trust from where the patient was recruited (e.g., acute, mental health, specialist, community, integrated) J. Name: Interview length (mm.ss) Description: Length of participant's interview in minutes and seconds. K. Name: When_contacted_the_PMHS? Description: Date when the participant contacted the patient medicines helpline service. L. Name: Date_of_interview Description: Date of participant's interview for the study. M. Name: Date_difference Description: Difference between date when the participant contacted the patient medicines helpline service and the date the participant took part in their interview for the study. N. Name: Used_a_PMHS_in_past? Description: Whether or not the participant had used a patient medicines helpline service in the past. O. Name: Carer_relationship Description: If the participant was a carer, what their relationship is to the patient who the helpline call was about. P. Name: Patient_type Description: If the participant was a patient, what type of patient (e.g., inpatient or outpatient). Q. Name: Number_of_meds_currently_prescribed Description: If the participant was a patient, the number of medicines prescribed at the time of the interview. 4. Missing data codes: N/A 5. Specialized formats of other abbreviations used N/A