Dataset for "Service users' experiences of NHS patient medicines helpline services: A qualitative study"

The study used semi-structured interviews to explore service users' experiences of using National Health Service (NHS) patient medicines helpline services (PMHS). This dataset comprises data from 40 participants. The study protocol is included in the dataset to provide additional context.

Keywords:
qualitative, thematic analysis, patient medicines helplines, patient medicines helpline services, PMHS, medicines information, medicines information services, drug information, drug information services, pharmacy practice, hospital pharmacy, national health service, health services research, iterative categorisation
Subjects:
Psychology

Cite this dataset as:
Williams, M., Jordan, A., Scott, J., Jones, M., 2020. Dataset for "Service users' experiences of NHS patient medicines helpline services: A qualitative study". Bath: University of Bath Research Data Archive. Available from: https://doi.org/10.15125/BATH-00745.

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Creators

Matt Williams
University of Bath

Abbie Jordan
University of Bath

Jenny Scott
University of Bath

Matthew Jones
University of Bath

Documentation

Data collection method:

The study used semi-structured interviews to explore service users' experiences of using National Health Service (NHS) patient medicines helpline services (PMHS). This dataset comprises data from 40 participants. Recruitment was conducted via seven NHS Trusts from different regions within England, which acted as participant identification sites. Data were collected via telephone. Prior to their interview, the following background information was collected from participants: Name of NHS Trust contacted, date of PMHS contact, whether they had previously used a PMHS. Patients were also asked whether they were an inpatient or outpatient for their recent period of care, and the number of prescribed medicines they were prescribed at the time of the PMHS contact. Carers were also asked their relationship to the patient who the PMHS contact was regarding. Separate interview schedules to explore participants experiences of using a PMHS were developed for patients and carers. The two schedules were broadly similar, although, for ethical reasons, the carer version did not contain questions that would have resulted in them providing personal information about the patient individual that they care for. The aim of the interview with carers was thus to explore whether the PMHS met their needs as a carer seeking information. Following their interview, the following background data were collected from each participant: Age, gender, ethnicity, and current occupational status. All audio-recorded interviews were transcribed verbatim into separate Microsoft Word documents. Braun and Clarke’s inductive reflexive thematic analysis (TA) was used to analyse this data. Analysis involved the following stages, as outlined by Braun and Clarke: familiarisation with the data, generating initial codes, developing themes, reviewing themes, defining and naming themes, and writing the analysis. All individual interview transcripts were uploaded into NVivo version 12. NVivo was used for generating initial codes and developing and reviewing themes. The only deviation to the TA stages was that Iterative Categorisation (IC) was used in place of the defining themes stage, for increased transparency and rigour. For further details, see the study protocol included within the dataset.

Technical details and requirements:

All individual interview transcripts were uploaded into NVivo version 12.

Documentation Files

README.txt
text/plain (25kB)

README file, used to understand the dataset.

IRAS_ID_233726 … Protocol_v1.4.pdf
application/pdf (550kB)

Study protocol, to understand how the data were collected and analysed.

Templates

Data collection tools for the study (forms to collect background/demographic information, and the two interview schedules). The two interview schedules contain scripts for conducting the data collection process, including the consent statements. Consent for this study was conducted via the telephone.

Funders

Publication details

Publication date: 28 June 2020
by: University of Bath

Version: 1

DOI: https://doi.org/10.15125/BATH-00745

URL for this record: https://researchdata.bath.ac.uk/id/eprint/745

Related articles

Williams, M., Jordan, A., Scott, J. and Jones, M. D, 2020. Service users’ experiences of contacting NHS patient medicines helpline services: a qualitative study. BMJ Open, 10(6), p.e036326. Available from: https://doi.org/10.1136/bmjopen-2019-036326.

Contact information

Please contact the Research Data Service in the first instance for all matters concerning this item.

Contact person: Matthew Jones

Departments:

Faculty of Humanities & Social Sciences
Psychology

Faculty of Science
Pharmacy & Pharmacology